Notice of Privacy Practices

BexOM Group is required by federal law (HIPAA) to safeguard the privacy of your health information and to provide you with this notice of our legal duties and privacy practices. We are committed to following the terms of the notice currently in effect.

To arrange a safe ride, we collect minimum necessary information including your name, contact details, mobility needs, pickup and drop-off addresses, and any special requirements your medical provider has shared.

We use your PHI only for: coordinating and providing your transportation; communicating with your healthcare provider when authorized; billing and payment processing; quality assurance and operational requirements; compliance with state and federal law.

You have the right to: inspect and request a copy of your PHI we maintain; request corrections to your records; receive an accounting of disclosures; request restrictions on certain uses or disclosures; receive a paper copy of this notice on request; file a complaint without fear of retaliation.

All BexOM staff and drivers complete annual HIPAA training. Patient information is transmitted over encrypted channels, stored on secured systems, and access is restricted on a need-to-know basis.

If you believe your privacy rights have been violated, please contact our Privacy Officer at privacy@bexomgroup.com or 346-313-3509. You may also file a complaint with the U.S. Department of Health & Human Services Office for Civil Rights.